Short Courses

Administrative Skills Workshop

Duration: 3 Days
Max. Participants: 12
Facilitators: 1
NQF Level: 3
SAQA Accreditation: Services SETA: Decision number 0263

Unit Standards:

Unit Standard Nr:
Unit Standard:
Credits:
13929
 Co-ordinate meetings, minor events and travel arrangements
4
13934
 Plan and prepare meeting communications
4
9533
 Use communication skills to handle and resolve conflict in the workplace
3
9960
 Communicate verbally and non-verbally in the workplace
5
7177
 Attend to customer enquiries face-to-face and on the telephone in a banking environment
4
13930
 Monitor and control the receiving and satisfaction of visitors
4

About the programme:

This qualification is for any individual who is, or wishes to be, involved in the Administration fuction in an organisation. The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures.

The workshop objective:

On completion of this programme participants will be able to perform general administrative skills in the workplace by being competent in the above mentioned unit standards.

Specific outcomes of the workshop content:

Participants will achieve the workshop outcome by being able to:

  1. Gather and report information
  2. Plan, monitor and control an information system
  3. Participate in meetings and process documents and communications related thereto
  4. Plan and conduct basic research in an office environment
  5. Co-ordinate meetings, minor events and travel arrangements
  6. Set personal goals
  7. Function in a team and overall business environment
  8. Demonstrate an understanding of employment relations

Training methodology:

The methodology is based on interactive learning, i.e. learners will learn by doing. Furthermore learners will use examples from their own organisations, thus ensuring that the learning is anchored at their workplace.

Theory will be firmly based in the practical application of concepts in reality. Theory will be supported by case studies of actual projects that learners are working on.

As with all DCT training programmes, we strive to effect actual change back at the workplace through effective and practical outcomes based training.

© 2003 DCT Consulting (Pty) Ltd: 2001/013615/07

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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