Short Courses
Assertiveness Skills
| Duration: | 1-day & 90-minute feedback session |
| Facilitators: | 1 |
| Max. Participants: | 16 |
| NQF Level: | 5 |
| DCT Accreditation: | Services SETA: Decision number 0263 |
About the programme:
The workshop is aimed at any person who will benefit at skills in being more assertive. It is a hands-on workshop and participants will use personal examples, case studies, and role-plays to anchor the learning and identify stumbling blocks and resources to being assertive. The workshop is done in one day followed by a 90-minute feedback focus group. The focus group will be held + 2-weeks after the workshop with the purpose to assess whether participants could practice the skills taught.
The workshop outcome:
On completion of the workshop the participant should be able to practice assertiveness skills.
Specific outcomes of the workshop content:
The participant will be able to attain the workshop outcome by being able to:
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Know his/her individual assertiveness style
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Know the steps of assertiveness
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Know when to be assertive and when not
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Use assertiveness skills to deal with difficult situations
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Use assertiveness skills to deal with criticism, confrontation, and other negative emotions
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Use body language as an assertiveness skill
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Use positive and persuasive communication to be more assertive
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Apply boundary management techniques of time, task, space, and authority to be more assertive.
Training methodology:
Teaching
by example and experiential learning probably describes the training methodology
most accurately. Participants will be actively involved in the learning
through the use of simulation exercises and case studies.
As with all DCT training programmes, we strive to effect actual change
back at the workplace through effective and practical outcomes based training.
© 2003 DCT Consulting (Pty) Ltd: 2001/013615/07
