• Investigation of the situation
• Development of alternatives
• Evaluation & choosing of best alternative
• Creation of accountability

Other important areas covered will be:

• Types of decisions
• Certainty, risk and uncertainty
• Limitations to the rational decision-making process
• Characteristics of effective decision-making
• Groups & decision-making

The workshop outcome:

On completion of the workshop participants should have basic knowledge and skills on the decision-making function that will enable them to enhance organisational outcomes by contributing to the managerial role.

Specific outcomes of the workshop content:

Participants will achieve the workshop outcome by beng able to:

• Effectively implement the rational decision-making process.
• Understand the elements of a decision-making process.
• Have a good knowledge base on the decision-making function.

Training methodology:

The methodology is based on interactive learning, i.e. learners will learn by doing. Furthermore learners will use examples from their own environments, thus ensuring that the learning is anchored at their workplace.
As with all DCT training programmes, we strive to effect actual change back at the workplace through effective and practical outcomes based training.