Knowledge
Management
| Duration: |
2-days |
| Max.
Participants: |
16 |
| Facilitators: |
1 |
| NQF
Level: |
5 |
| DCT
Accreditation: |
Services
SETA: Accreditation Number 0263 |
About
the programme:
The
programme is aimed at any person who needs knowledge and skills in
the field of knowledge management. Areas covered by this programme
are as follows:
- Defining
knowledge management
- Knowledge
management for the support centre
- Knowledge
management for customers
- Proactive
vs. Reactive knowledge management
- Creating
quality knowledge
- Managing
the knowledge management operation
- Implementation
of a knowledge management solution
- Evaluating
and maintaining a knowledge base
The workshop
outcome:
On completion
of this workshop the participant should have the basic knowledge management
tools for implementing a knowledge management solution within their
organisations.
Specific
outcomes of the workshop content:
Participants
will achieve the workshop outcome by being able to:
- Create
quality knowledge
- Evaluate
and organise existing knowledge
- Select
the correct knowledge management tools for his/her specific organisation
- Implement
processes that will capture, catalogue, and communicate knowledge
- Maintain
a knowledge base
Included:
- All
programme materials and hand-outs
- Issuing
of certificate after completion of programme
- Record
keeping of all results and assessments for NQF purposes.
Training
methodology:
The methodology
is based on interactive learning, i.e. learners will learn by doing.
Furthermore learners will use examples from their own organisations,
thus ensuring that the learning is anchored at their workplace.
As with all DCT training programmes, we strive to effect actual change
back at the workplace through effective and practical outcomes based
training.
©
2003 DCT Consulting SA (Pty) Ltd: 2001/013615/07
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