• Stress Awareness
• Assertiveness
• Handling of conflict
• Self development
• Financial life skills
• Communication

The workshop outcome:

On completion of the programme the participant should be able to apply these life skills to his/her own personal life, and through doing so better his/her living standards.

Specific outcomes of the workshop content:

Participants will achieve the workshop outcome by obtaining the competencies as set out under the following headings:

1. Stress Awareness:
   i. Understanding the concept of stress
   ii. Being able to deal with stress at work and at home.
2. Assertiveness:
   i. Know his/her individual assertiveness style
   ii. Understand the right to be assertive
   iii. Know the steps of assertiveness
   iv. Understand body language
   v. Know when to be assertive and when not
3. Handling of conflict:
   i. Know his/her personal style of dealing with conflict
   ii. Know how to save a relationship in conflict situations
   iii. Implement the concept of first understanding before being understood
   iv. Able to turn conflict situations into win/win
4. Self development:
   i. Know and understand him/her-self better
   ii. Know how to develop his/her personality
   iii. Improve his/her self image
   iv. Define his/her personal boundaries
   v. Apply positive and proactive thinking
   vi. Implement the power of constant renewal
5. Financial life skills:
   i. Work effectively with your personal budget
   ii. Understand the concepts of income and expenditure and apply these concepts within your own personal life
   iii. Getting and staying out of debt
   iv. Understand the implications of borrowed money, higher purchase and other forms of credit
   v. Understand the power of saving and how much of income to save
   vi. Design and adjustment of his/her personal budget for optimal effectiveness
6. Communication:
   i. Understand the communication process
   ii. Use body language effectively in communication
   iii. Apply listening skills
   iv. Achieve results through effective communication

Training methodology:

The methodology is based on interactive learning, i.e. learners will learn by doing. Furthermore learners will use examples from their own personal lives, thus ensuring that the learning is anchored within personal experience. As with all DCT training programmes, we strive to effect actual change back at the workplace through effective and practical outcomes based training.

© 2003 DCT Consulting SA (Pty) Ltd: 2001/013615/07

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