• Operational management principles.
• Project management for operational managers.
• Stress management.
• Coaching.
• Giving and receiving effective feedback.
• ‘Here and Now’ problem solving and conflict resolution skills.
• Moving and motivating your team towards action.
• Dealing with dispute resolution and trade union interventions.

The workshop outcome:

Providing participants with managerial knowledge and skills that will enable them to be effective in their role as operational managers.

Specific outcomes of the workshop content:

On completion of this programme the participant should be able to:

• Implement operational management principles within their daily tasks.
• Implement project management principles in the area of operational management.
• Obtain organisational outcomes through effective coaching, performance management, goal setting and motivating for action.
• Avoid loss of productivity by dealing effectively with problems as they arise.
• Dealing with dispute resolution and trade union interventions within South African context.

Training methodology:

The methodology is based on interactive learning, i.e. learners will learn by doing. Furthermore learners will use examples from their own environments, thus ensuring that the learning is anchored at their workplace. Most of the interactive learning will take the form of case studies where the learner will do practical application of the theory taught.
As with all DCT training programmes, we strive to effect actual change back at the workplace through effective and practical outcomes based training.

© 2003 DCT Consulting SA (Pty) Ltd: 2001/013615/07

Back to Top