Short Courses
Process Management
| Duration: | 3-days |
| Max. Participants: | 16 |
| Facilitators: | 1 |
| NQF Level: | 5 |
| DCT Accreditation: | Services SETA: Decision number 0263 |
About the programme:
The
Process Management Programme is aimed at giving participants the necessary
knowledge and skills in managing and designing functional and human
dynamics processes at the workplace.
Some of the areas covered in this programme are:
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Decision making processes such as problem solving, planning, etc.
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Performance processes such as strategies and operations.
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Communication processes.
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Sub-conscious human processes such as forming, storming, norming, performing and dependency, counter dependency and interdependency.
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Conflict interactions.
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Using Psychomatics™ to manage processes.
The workshop outcome:
On completion of this workshop the participant should be able to apply and practice effective process management.
Specific outcomes of the workshop content:
Participants should achieve the workshop outcome by being able to:
- Design effective processes through using Psycomatics™
- Understand the difference between managing functional processes and managing human dynamics processes.
- Identify the different types of processes and practically apply the management thereof.
Training methodology:
The methodology
is based on interactive learning, i.e. learners will learn by doing. Furthermore
learners will use examples from their own environments, thus ensuring
that the learning is anchored at their workplace. Most of the interactive
learning will take the form of simulated exercises where participants
negotiate towards certain outcomes or demonstrate the skills taught.
As with all DCT training programmes, we strive to effect actual change
back at the workplace through effective and practical outcomes based training.
© 2003 DCT Consulting SA (Pty) Ltd: 2001/013615/07
