Relationship Management

Short Courses

Relationship Management

Duration:	3-days
Facilitators:	1
Maximum amount of Participants:	14
NQF Level:	5

About the programme:

The relationship management programme is designed to equip individuals to manage inter-personal relations effectively.
The following areas are covered during the programme:

Assertiveness skills
Boundary management
Effective communication skills
Dealing with difficult people
Problem solving
Conflict management
Giving and receiving of criticism
Winning at human relations

The workshop outcome:

On completion of the relationship management program the participant will be able to manage interpersonal relationships effectively.

Specific outcomes of the workshop content:

The participant will be able to attain the workshop outcome by being able to:

Manage his/her boundaries in an assertive and effective way.
Use verbal and non-verbal communication skills to enhance interpersonal relationships.
Use boundary management and problem solving techniques to deal with difficult people and manage interpersonal conflict.
Be able to give and receive criticism.
Have a clear definition of what winning at human relations will be for him/her personally.

Training methodology:

Teaching by example and experiential learning probably describes the training methodology most accurately. Participants will be actively involved in the learning and the facilitators will apply the relationship management techniques taught to transfer learning.
Practical assessment will ensure that participants are able to demonstrate the specific workshop outcomes.
As with all DCT training programmes, we strive to effect actual change back at the workplace through effective and practical outcomes based training.

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