• Risk Management in the Security Sector
• Crime Prevention Strategies and Principles
• Protection of Premises
• Physical Security
• Electronic Security
• Security Procedures
• Access Control & Searching
• Supervising Guard Operations
• Organising Security Patrols
• Managing Response (emergencies, fire, bomb threats, etc)
• Managing the scene of crime or incident
• Basic Leadership & Managerial Skills
• Motivation & Communication Skills
• Conflict & Discipline Management

The workshop outcome:

On completion of this programme the participant should be able to successfully execute his/her function as Supervisor in the security environment.

Specific outcomes of the workshop content:

Participants should achieve the workshop outcome by being able to:

1. Know what it takes to establish a world class call centre
2. Provide customer delight through providing service excellence
3. Work with difficult customers
4. Utilise communication and sales skills to provide excellent customer assistance during call centre operations

Training methodology:

The methodology is based on interactive learning, i.e. learners will learn by doing. Furthermore learners will use examples from their own organisations, thus ensuring that the learning is anchored at their workplace.
As with all DCT training programmes, we strive to effect actual change back at the workplace through effective and practical outcomes based training.

© 2003 DCT Consulting SA (Pty) Ltd: 2001/013615/07