• The art of coaching.
• Performance management and goal setting.
• Giving and receiving effective feedback.
• ‘Here and Now’ problem solving and conflict resolution skills.
• Moving and motivating your team towards action.
• Dealing with dispute resolution and trade union interventions.

The workshop outcome:

Providing supervisors with the skills and knowledge to manage their teams and organisational outcomes effectively within their workplace.

Specific outcomes of the workshop content:

After completion of this programme the participant should be able to:

• Obtaining organisational outcomes through effective coaching, performance management, goal setting and motivating for action.
• Avoid loss of productivity by dealing effectively with problems as they arise.
• Dealing with dispute resolution and trade union interventions within South African context.

Included:

• All programme materials and hand-outs
• Marking of assignments
• Issuing of certificate after completion of programme
• Record keeping of all results and assessments in order for participants to receive recognition for prior learning through the National Qualifications Framework.

Training methodology:

The methodology is a combination of teaching and experiential learning. The methodology is based on interactive learning, i.e. learners will learn by doing. Furthermore learners will use examples from their own organisations, thus ensuring that the learning is anchored at their workplace.
As with all DCT training programmes, we strive to effect actual change back at the workplace through effective and practical outcomes based training.

© 2003 DCT Consulting (Pty) Ltd: 2001/013615/07

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